Refund Policy
Effective Date: 01/09/2023
At Construction Industry Training Ltd ("the Company"), we strive to provide high-quality training and services to our valued customers. In order to maintain the integrity of our programs and ensure efficient operations, we have established the following No Refund Policy:
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Purchased Training Programs: Once a customer has enrolled and paid for a training program, the payment is non-refundable. We are unable to provide any refunds once the purchase has been made.
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Course Materials and Resources: Any course materials, documents, or resources provided as part of the training program are non-refundable, regardless of the format (physical or electronic).
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Instructor-Led Training Sessions: If a customer is unable to attend a scheduled instructor-led training session, we may, at our discretion, offer an alternative session or provide access to recorded materials. However, the customer is not eligible for a refund in such cases.
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Technical Issues: In the event of technical difficulties that prevent a customer from accessing the training materials or participating in the program, we will make reasonable efforts to resolve the issue. However, this does not entitle the customer to a refund.
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Enrollment Transfers: The Company may allow the transfer of enrollment to another person upon request and discretion. However, refunds will not be granted for transferred enrollments.
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Course Cancellations: In rare circumstances, the Company may cancel a training program. In such cases, registered customers will be notified, and alternate arrangements or rescheduling may be offered. Refunds may be considered solely at the Company's discretion.
Purchased Training Programs: Once a customer has enrolled and paid for a training program, the payment is non-refundable. We are unable to provide any refunds once the purchase has been made.
Course Materials and Resources: Any course materials, documents, or resources provided as part of the training program are non-refundable, regardless of the format (physical or electronic).
Instructor-Led Training Sessions: If a customer is unable to attend a scheduled instructor-led training session, we may, at our discretion, offer an alternative session or provide access to recorded materials. However, the customer is not eligible for a refund in such cases.
Technical Issues: In the event of technical difficulties that prevent a customer from accessing the training materials or participating in the program, we will make reasonable efforts to resolve the issue. However, this does not entitle the customer to a refund.
Enrollment Transfers: The Company may allow the transfer of enrollment to another person upon request and discretion. However, refunds will not be granted for transferred enrollments.
Course Cancellations: In rare circumstances, the Company may cancel a training program. In such cases, registered customers will be notified, and alternate arrangements or rescheduling may be offered. Refunds may be considered solely at the Company's discretion.
It is important for customers to carefully review their training needs and ensure their availability before enrolling in our programs. By completing the purchase and enrollment process, customers acknowledge and agree to the terms of our No Refund Policy.
For any queries or concerns regarding this policy, please contact our customer support team at https://citltd.ie/enquiry.
Note: This document is intended to provide a general overview of Construction Industry Training Ltd's No Refund Policy. Specific details and circumstances may apply, and the Company reserves the right to modify or update this policy at any time without prior notice.